+65 6970 9882

Frequently Asked Questions

Most frequent questions and answers

FAQ

Selling
Buying
Shipping
Account

If you wish to sell your items in GXT, please contact us through this link:
https://gxtworld.com/contact-us/

No, there are no minimum standards for the diamond specifications and gradings.

It will take approximately 2 weeks as we have to check the diamond certificate for validation and diamond.

For any changes you would like to make, please contact us through this link:
https://gxtworld.com/contact-us

After the delivery is made, the seller will receive the proceeds through a bank transfer from the company.

You will need to provide the diamond certification of the diamond you want to sell and your identification details.

The seller would be holding onto the diamond. Only when a purchase is made by a buyer, the seller would send the diamond to GXT for the transaction to take place.

This refers to the way in which the sellers entrusts the company to sell their products on their behalf.

The company uses the online system of the GXT Diamond Center to sell diamonds on behalf of the consigner. The company refers to the method of distributing diamonds and paying the proceeds when the consigned diamonds are sold to the purchaser.

This allows GXT to check the seller’s diamond validity before proceeding with the consignment sales. The diamonds would be managed by the seller.

The minimum consignment sales period is 90 days (3 months), and the consignee can decide between 3 months / 6 months/ 12 months/ 24 months/ 36 months.

No, without a diamond certificate, you are unable to sell your diamond in GXT. Instead, you can contact us, and we can assist you in obtaining a diamond certificate. Contact us here: https://gxtworld.com/contact-us

You can make an online booking with us, and we will provide the necessary arrangements so that you are able to sell it from your country.

Firstly, go on GXT and select the item you want to purchase according to your preference, and it will be added to your cart. Once you are done browsing and ready to purchase, you can click on the bag icon at the top left and proceed to checkout. Finally, finish the form and payment process. You will receive a receipt of purchase via email. Once everything is ready and shipped, you will receive an email with the tracking number. In the case that the diamond you purchased is not available by the seller, we will refund you back the full amount.

As all diamonds need certification before they are sold in GXT, we can confirm that the items are all authentic.

Payment methods accepted by GXT:
– Visa
– Mastercard
– American Express
– Discover
– JCB
– Diners Club International
– WeChat Pay
– Alipay
– PayPal
– Reward Point (GXT Token)

There are currently no offline stores available. Purchases can only be made online.

No, all you need is an email to place an order. But we recommend you to create an account so you can easily place an order.

You can book an online inquiry, send an email or contact us directly with the link provided below:
https://gxtworld.com/contact-us

As GXT ships internationally worldwide, we are able to ship it to every country.

All orders will be charged in USD which will be converted to your local currency by your local banks of the card that you made your purchase with.

You can buy diamonds and jewelry online at GXT.

Yes, diamonds come in a variety of colors. These colored diamonds tend to be more expensive than clear diamonds.

The 4Cs, created by GIA, are globablly accepted standards for evaluating the quality and value of diamonds.

Diamond 4C grade (Cut/ Color/ Clarity/ Carat)
1. Cut
The Cut evaluates how a diamond’s facets interact with light, and determines which diamond sparkles the most. The rating includes symmetry and proportions. The Cut scale (5 grades) ranges from excellent to poor.

2. Color
The Color evaluates the degree of yellow coloration on a diamond. The Color scale (23 shades) ranges from D (colorless) to Z (light color).

3. Clarity
The Clarity evaluates the absence of inclusions (internal imperfections) and blemishes (external imperfections). The Clarity Scale (11 grades) ranges from FL (flawless) to I3 (included).

4. Carat
The Carat (ct.) measures the weight of the diamond. One carat is equal to 200 milligrams. The bigger the carat, the higher the price of the diamond.

Items purchased and received are strictly non-refundable. In a case where the the diamond purchased is no longer available, we will refund you the full amount.

This is for identification purposes when purchasing items.

The reward point is GXT Token. Please take note that we use services provided by thrid parties.
We only uses the services provided by GXTPLATFORM.INC in BVI with regards to GXT Token. We will not be liable for any damages, losses, actions, suits or issues about GXTPLATFORM.INC in BIV.

The rates are based on CoinGecko.

Shipping will start within 2 weeks of purchase, and the shipping time will vary depending on which country you place the order to. Do take note that GXT only ships packages from Mon – Fri.

For more information:
https://gxtworld.com/shipping-returns

Once your item has been shipped, you will receive an email containing the tracking number for your shipment.

We will be using the best delivery option available in the country that you have ordered to. The delivery services we will be using is UPS, EMS and FedEx.

You can send an email to us in the link provided below if you wish to change your address. We will try our best to follow your request but we cannot guarantee that it will be changed.

https://gxtworld.com/contact-us

As we are transporting expensive goods, we will be placing a fixed shipping fee of 100 USD (exclusive of tax).

The tax is calculated according to the country where the shipment is to. We will send you another email informing you of the amount of tax you have to pay. If you agree to pay for it, we will charge it to the payment method you chose and proceed with the order. If not, the order will be canceled, and we will refund you the charges made to your account for that order.

Simply click “MY ACCOUNT” at the top left of the GXT website, and at the bottom you will see “CREATE ACCOUNT”. Then you can follow the instructions provided and will have successfully created an account.

Simply click “MY ACCOUNT” at the top left of the GXT website, and at the bottom you will see “FORGOT PASSWORD”. Click the link, follow the instructions, and a new password will be sent to your email that you registered with.

Click the link below to view the privacy policy:
https://gxtworld.com/privacy-policy

Have you checked your username and password? If you still cannot login after checking, try clearing your cache and cookies of your browser before trying again.

Click the link below to view the terms and conditions:
https://gxtworld.com/terms-conditions

You can visit the link below and read about our story:
https://gxtworld.com/about-us

Login

Create an account

Password Recovery

Lost your password? Please enter your username or email address. You will receive a link to create a new password via email.

SHOPPING BAG 0

[]